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We value your satisfaction and strive to deliver the best shopping experience. Our refund policy is designed to be transparent and fair, ensuring you feel confident and cared for while shopping with us.

Eligibility for Refunds and Exchanges

  1. Time Frame: Requests for refunds or exchanges must be made within 30 days of the delivery date.
  2. Condition of the Product: Items must be returned in their original condition, unused, and with all original packaging and accessories.
  3. Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Returnable Items Certain types of items cannot be returned, including:

  • Customized or personalized items
  • Perishable goods such as food or flowers
  • Downloadable software products
  • Some health and personal care items

Refund Process

  1. Request Submission: To initiate a refund, contact us at Include your order number and reason for the return.
  2. Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  3. Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us For more information about our refund policy, please contact us at